Support Qualifications
All BCC Software Customer Support Technicians undergo advanced training to learn USPS® mailpiece quality and design standards. Understanding postal acceptance requirements helps our Support Technicians—from Level I to Level III—better understand our customers' needs and how BCC products and services align with those needs.
BCC Customer Support: Above and Beyond.
All members of the BCC Software Customer Support team go through informational and hands-on training that thoroughly explains Postal Service rules and guidelines, as well as BCC Software's products and services.
Level I, II and III Support Technicians are all located in-house and are available to assist one another and provide BCC customers with the highest level of service and support. The BCC Customer Support team receives ongoing training on new product enhancements and developments, and stays actively informed on industry changes as they happen.
Relying on the BCC Support Team means:
- Quick responses to questions about mailpiece design considerations and USPS regulations regarding:
- Barcodes
- Mailability of all mail classes, including Periodicals
- Automation requirements
- Special services (e.g., signature and delivery confirmation)
- Internal Quality Assurance procedures for physical mailpiece design
- Indicias
- Assistance in interpreting and locating postal regulations
- Recommendations, consultations on presorting alternatives, and presort analysis
- Analysis of discount and payment options
- Faster processing and delivery of mailpieces at the best rates
Contact BCC Customer Support for more details.
"BCC is the Gold Standard for customer service and software support."
Gary Smith
James Allyn Printing & Mailing
- Dublin, CA
"When there is an issue, we can not only count on your understanding of the problem, we can count on you helping us come up with a solution -- even if it's a little 'out of the box'."
Ellie Alexander
Newkirk
- Albany, NY
"BCC has, without a doubt, the best tech support in this or any other industry."
Grant P. Newman
Bassette Company
- Springfield, MA
"Kudos to BCC technical support for getting me through a rough one this morning. I have a very happy customer."
Rob Hopkins
Hopkins Mailing Services, Inc.
- Addison, IL