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LIVE AT INFOXCHANGE 2026!
Day 2 Evening
An Evening of Music & Connections
InfoXchange 2026 continued Tuesday evening with dinner, live music, and a chance for attendees to relax, connect, and enjoy the evening together.
Day 2 Afternoon
Ideas, Insights & Collaboration
Tuesday afternoon featured interactive Table Talk Sessions, giving attendees the opportunity to discuss workflows, technology, industry challenges, and new opportunities with peers and BCC Software experts.
Day 2 Morning
InfoXchange 2026 Gets Underway
Tuesday morning brought attendees together for welcome presentations, industry updates, keynote insights, and conversations about what’s ahead for the mailing industry.
Day 1! Kicking Off InfoXchange 2026
Attendees kicked off the event with an evening of appetizers, refreshments, entertainment, and time to reconnect with the BCC Software team and industry friends.
Live Conference Schedule
Information Exchange was founded and built upon bringing together professionals across many industries for dedicated time of networking, solution exchanges, challenge discussion, and learning experiences.
Our live conference is dedicated to enhancing this experience for all participants in 2026. Hosted in Nashville at the Hutton Hotel downtown. The live conference runs all day Tuesday and Wednesday and half of Thursday, concluding with a USPS keynote presentation and a product vision roadmap for 2026-2028. The focus of the live conference is to host multiple series of table talks for attendees to cross-engage with other attendees, networks, and solutions providers regarding subjects like workflow automation, simplification, efficiency, increasing/improving the ROI of your campaigns, campaign tracking, AI, and much more. It truly an exclusive, industry-leading information exchange event in every sense.
Attendance is very limited. Submit your request to attend and we’ll be in touch shortly to coordinate with you!
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• Introductions & Attendees
Shaun Anderson (EVP Customer Engagement)
• Special Welcome and Presentation from BlueCrest
Kim Anderson (President, BlueCrest)
• Welcome Presentation from BCC Software
Christopher O’Brien (President, BCC Software)
Chris Lien (EVP Postal Affairs, BCC Software)
USPS & postal industry update. What’s ahead, what to prepare for, and where BCC Software, partners, and solutions providers are headed for the future.
Dustin Symes
President
Mack Kelsey
Vice President Sales
Kevin Lynum
Director, Marketing & Data
The 2026 Surge: Postal-Aware LTL™ Strategy for Election Mail, Marketing Spikes, and Beyond
2026 is a mid-term election year — and everyone in the room knows what that means for capacity, scheduling, and SCF/ DDU drop-ship windows. This session takes a candid look at the year ahead: where the volume pressure points are, how to lock in capacity early, how to avoid the carrier confusion and missed-window scenarios that derail campaigns, and what Direct Logistics is doing to expand into Freight-of-All-Kinds (FAK) and ground/parcel to support the industry’s evolving needs.
1:00 PM - 1:40 PM
1:50 PM - 2:30 PM
2:30 PM - 3:10 PM
3:10 PM - 3:50 PM
An exclusive conference favorite!
Today’s table talk sessions give you the special opportunity to discuss critical workflow, integration, and solution topics unique to your business, industry vertical, and organization with other leaders in the industry!
Table talk sessions are led by a BCC Software moderator and two BCC Software table guides. You will get to participate in each of the 4 sessions throughout the afternoon!
Moderated by: Wren Hansen
Guided by: Jack Cronin + Jenn Skerrett
Moderated by: Christopher O’Brien
Guided by: Adam Koester + Sean Hoffman
Moderated by: Kate Sanders
Guided by: Shaun Anderson + Lisa Leslie
Moderated by: George Vaisey
Guided by: Mary Krause + Kendra Van Gundy
Turn USPS Promotions & Informed Delivery Into Profit, On Demand
Join Christopher O’Brien and Kate Sanders for an exclusive TED-Talk styled open forum and story time journey of how promotions, informed delivery, and mail tracking evolved into a staple ROI opportunity every mailer should be a part of. Be a part of the unique celebration and new product announcement while we engage you, our customers, to describe key perspectives along the way!
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9:15 AM - 9:45 AM
10:00 AM - 10:30 AM
10:45 AM - 11:15 AM
11:30 AM - 12:00 PM
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Moderated by: Adam Koester
Guided by: Kate Sanders + Lisa Leslie
If BCC handed you the product roadmap, what would you build first? This executive table talk turns the room into the development input — an open, peer-led exchange where your priorities directly shape what ships next. Three topics anchor the conversation within each group: your ideal customer wishlist table where users put forward what they’d most love to see next from BCC; voice of the user, a roundtable on how your input feeds directly into product development cycles; and integrations in action, an open discussion on how you are leveraging partner integrations to drive real business outcomes and workflow efficiency. No one-way roadmap reveal — just leaders trading needs, use cases, and wins. Leave knowing your voice is steering what comes next.
Moderated by: Jenn Skerret
Guided by: Jack Cronin + Wren Hansen
Are your platforms actually talking to each other — or just sitting side by side? This executive table talk digs into what it takes to turn a stack of tools into one connected motion across data, delivery, and decision-making. Three threads anchor the room: The Integration Equation, on how customers are leveraging multiple platforms for seamless data and workflow management; OmniChannel in Motion, a practical discussion on linking physical and digital engagement strategies using BCC’s upcoming OmniChannel services; and an APIs & Automation Roundtable, a peer-to-peer exchange on best practices for API-driven integrations and workflow customization. No vendor monologue — just leaders trading what connects cleanly, what doesn’t, and why. Leave with integration moves you can put to work Monday.
Moderated by: Chris Lien
Guided by: Rob DeRider + Kendra Van Gundy
Where is mail tech actually headed — and who’s steering it? This executive table talk brings leaders together to read the road ahead and pressure-test their own strategy against it. Three threads anchor the room: Navigating the Industry Shift, a discussion on evolving postal trends, data compliance, and omnichannel growth; Leaders Unplugged, fireside-style small-group chats with on innovation culture and how decisions really get made; and Accelerating Together, a discussion on strategic partnerships, integrations, and co-development opportunities. Candid exchange on where the industry is going and how to get there faster. Leave with sharper direction and the connections to act on it.
Moderated by: Sean Hoffman
Guided by: George Vaisey + Mary Krause
You’ve got the strategy and a notebook full of conference insight — now what? This closing executive table talk is built to make sure what you heard this week actually lands back at the office. Three threads anchor the room: From Idea to Execution, a peer-led dialogue on bringing data-driven strategies to life; an Innovation Roundtable, a collaborative discussion on testing, scaling, and measuring the impact of innovation; and Strategy in Motion, cross-functional brainstorming on applying conference insights inside your own organization. No abstract theorizing — just leaders turning ideas into a plan. Leave with a short list of moves to implement the Monday you get back.
Mary Ann Rowan
Chief Experience Officer
The fastest path to ROI in print and customer communications isn't a new press — it's better control of what happens between composition and delivery. In this session, Solimar Systems shares a practical, results-first look at how organizations are using post-composition, PDF optimization, and end-to-end job tracking to recover capacity, eliminate rework, and tighten campaign performance. Expect concrete benchmarks (think 100% ROI case studies and 24-hour-to-1-hour turnaround improvements), a candid look at where automation succeeds and stalls, and a guided table-talk segment where attendees compare notes on their own workflow bottlenecks, tracking gaps, and AI readiness. Built for cross-industry exchange — bring your toughest workflow challenge.
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Anthony Marchioni Kevin Poeschel Manish Haria |
The night brings together everything the conference is built on — connection, conversation, and a little friendly competition. Enjoy a dinner and full-service bar as the city lights shimmer across the water, then try your luck at the tables during a custom casino night staged just for Information Exchange attendees. Blackjack, roulette, craps, poker — all the action of a Nashville casino floor, none of the risk, and plenty of prizes in play. Whether you're chasing a winning hand, swapping insights with a tablemate over dinner, or just soaking in the skyline from the open-air deck, this is the kind of evening that turns colleagues into long-term connections. Comfortable cocktail attire recommended. Doors close at the dock — don't miss the boat.
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Tyler Jett (USPS)
Tyler will highlight the new USPS initiatives planned for the future.
Join us for an engaging, 2026-2028 onward vision presentation highlighting the exciting product, service, and solutions road ahead of us! Audience members are encouraged to reflect on the entire event, what they’ve learned, and how they’re going to evolve the workflows unique to their organizations.
We wrap up your experience with a little fun–an interactive Kahoot hosted trivia session to see what you’ve learned at this Information Exchange before sending you on your way!
Corporate Sponsors
BCC Software is proud to be fostering innovative, collaborative partnerships with organizations across many industries, including:
Who Should Attend?
Every year, BCC Software brings together professionals from across dozens of industries who depend on precision, compliance, and innovation to power their operations.
Whether you’re focused on high-volume mail, omnichannel marketing, or enterprise-level logistics, InfoXchange 2026 is designed for you.
