Event Schedule
August 6 – August 9, 2018

The following schedule is subject to change and will gain more detail as we get closer to the big event.

  • Optional Day
  • 2PM: Complimentary Golf Outing
  • 6PM – 9PM: Welcome reception at the hotel
  • 8:30-9AM: Breakfast and Check In
  • 9-9:15AM: Welcome from Chris Lien
  • 9:15-10:15AM: Industry Update with Chris Lien and Anita Pursley
    • It’s no secret that the mailing and printing industry is ever-evolving. New technologies, postal changes, and industry interruptions are all at play. At Information Exchange, all attendees will gain exclusive insight into changes on the horizon and how these will impact your company from two of the industry’s most influential leaders, Chris Lien and Anita Pursley.
  • Break
  • 10:30-12:00PM: Workflow Investigation
    • Examine your workflow in this hands-on session. Visualize and define your ideal mailing workflow, as well as identify pain points. Walk away with new information to optimize your business
  • 12:00 – 12:45PM: Lunch
  • 12:45 – 1:30PM: Meeting Zone (1:1 Partner Meetings, BCC Software Department Staff Meet & Greet, and Peer Networking)
  • 1:30-3:45PM: Technical Track Break Out Sessions
    • Option 1: How are you using BCC Mail Manager™ to optimize the production of letters? Ensure you’re utilizing the software’s most effective processes and advanced letter preparation features. Members of the BCC Software team will take you through this step-by-step, including powerful features many customers underutilize, so you walk away from the Technical Track armed with the information you need to further enhance the productivity of your organization.
    • Option 2: We know that how you process flats affects the outcome of your mailings, which is why this Technical Track will take a deep dive into BCC Mail Manager’s advanced features, important presort settings, the differences in pack order, and more. Come prepared with scenarios you’ve experienced, questions you need answered, and an open mind to learn a few new tricks.
  • 3:45-4PM: Break
  • 4-5PM: Executive Session
    • The mailing and printing industry is no stranger to new innovations, and 2017 saw major changes in data. From Informed Visibility® and Informed Delivery® to Mailer’s Scorecard, the deluge of data can seem overwhelming, so it’s time to ask yourself: where do I start? In this Executive Track, Chris Lien, president of BCC Software, will take you through this question and more. Walk away from this workshop with the knowledge you need to answer the following: What can I do with all of this data?  How does it all work together? What’s actionable and what’s just noise? Learn how to save money and improve response rates by becoming a modern data detective.
  • 5-6PM: Happy Hour
  • 6-7:30PM: Dinner followed by shuttles
  • 8AM: Shuttle to Conference
  • 8:30-9AM: Breakfast
  • 9-11:15AM: Technical Track Break Out Sessions
    • Option 1: Delve deep into all the data at your fingertips with BCC Software experts. Learn best practices for utilizing the tools built into BCC Mail Manager™ as well as powerful address quality solutions to ensure your data is complete, correct, and current. This session will arm you with the knowledge of how to better reach the targeted audience – and improve your (and your customers) bottom line.
    • Option 2: Did you know that by 2019, it’s estimated that 79% of all mailrooms will be automated? Whether you’re already highly automated or just thinking about starting, this is your chance to get your organization ahead of the curve. Automation is key to operational efficiency, and will save you labor hours, money, and resources. In this Technical Track, you’ll learn where in your organization you can best integrate automation into your workflow with BCC Software services and solutions.
  • 11:15-11:30AM: Break
  • 11:30AM-12:30PM: BCC Software Roadmap Preview
    • BCC Software will be pulling back the curtain and presenting the company’s strategic roadmap. Learn first-hand the future of our solutions and how your business can leverage these upcoming changes to navigate the challenging industry waters.
  • 12:30-1:30PM: Lunch
  • 1:45-2:45PM: Table Topics
  • 2:45-3PM: Closing & Giveaways
  • 3-4:30PM: BCC Software Facility Tour & Happy Hour
  • 4:30PM: Shuttles to hotel
  • 6:15PM: Shuttle to optional evening event
  • Optional: Advanced Mail Preparation with BCC Mail Manager Hands-On Training
  • A more intimate, hands-on learning class for advanced BCC Mail Manager users, this limited-seating, half-day session is a deeper dive into the functionality of BCC Software’s flagship software option, BCC Mail Manager. Learn the best ways to drive more efficiency and value from your subscription. Attendees will sit side-by-side with BCC Software product experts to review major functionalities. Attendees are encouraged to bring their questions and scenarios.
  • The cost for this event is $150.
  • Training class participants must attend the entire conference. Participants will be provided transportation from training center to either the airport or hotel.
  • 8AM-8:30AM: Breakfast
  • 8:30AM-10AM: Part 1
  • 10:15AM-11:45AM: Part 2
  • 12PM-1PM: Lunch
  • 1PM-2:30PM: Part 3

Questions or comments, please email