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Maintaining BCC Mail Manager Performance

By George Vaisey, Director of Professional Services

Using software repeatedly and heavily over a period of time can cause any environment to become sluggish. In my 20 years working with customers, I routinely get asked how to improve the performance of BCC Mail Manager or why has it become slower over time. There are simple suggestions that I’ve found over the years to help improve the speed and performance of BCC Mail Manager.

Below is an excerpt from a detailed post aimed to help BCC Software customers drive the best performance out of their software investment. To read the entire post, please log into the Customer Portal

Hardware Considerations

Not all computer equipment is made the same. There is a difference in hardware as you usually get what you pay for. BCC Mail Manager is an I/O intensive application that when configured properly can provide you an incredibly fast application for your data processing needs.

  • CPU – Having the fastest processor isn’t necessary but doesn’t hurt. You’ll want to have a processor with a decent amount of system cache and a system cache of more than 2MB.
  • Memory – Just having Windows installed on your system requires you to have enough RAM available so that the operating system and applications can run properly. It is recommended that you have a minimum of 6GB and 8GB installed.
  • Hard Drive – The single most important piece of hardware. Because BCC Mail Manager, a CASS processing mailer software, is an extremely I/O intensive application, we recommend solid state drives or RAM drives which provide the highest read/write capabilities.
George Vaisey, Director of Professional Services

Bringing all of your equipment together to a cohesive configuration is the next step. Use of multiple hard drives is highly recommended. Spreading out the installation across those drives will yield the best performance. Maximum performance will be achieved by installing the application itself onto the same drive as the operating system but installing the ZIP + 4 directories and lists to different drives.

Placing the application in the same directory as the operating system while placing the ZIP + 4 directories and lists onto separate drives will spread the I/O across multiple drives. Remember to set your anti-virus/malware application to exclude the locations of the directories.

Anti-Virus / Malware

Without these utilities, systems would be vulnerable to any number of attacks that could damage both business and reputation. Using a good tool is the first step to protecting yourself and your business. In addition to having a good tool, having it configured properly is critical. We would recommend setting an exclusion on the directories where BCC Mail Manager and referenced lists are stored. Typically anti-virus software checks a file when it detects that the file may have changed, which can result in additional overhead that can directly cause your system to slow down. A recent customer who made this change commented that their systems have improved close to 20 percent.

Continue reading George's post on the Customer Portal. BCC Mail Manager Full Service users can access the guide using this link. BCC Mail Manager and Mail Manger LE users can access the guide using this link

About The Author

George Vaisey, a 20-year veteran of BCC Software, manages the Professional Services Team, responsible for pre-sale and post-sale engagements, training, and consulting.