Our Annual User Conference is Coming Up!
Join us in Chicago for an information-packed user conference. Get personalized recommendations and actionable insights for you and your business.- New: a full afternoon of our popular table talk sessions: attend them all!
- New: executive and user session tracks
- New: book a pre-event meeting with BCC staff to discuss how to improve your mailing operation.
- New: Network with your industry-specific peers including all meals for the entire event: breakfast, lunch, and two curated dinners; cocktail hours and a fun Chicago excursion!
Create a Support Case in the Customer Portal
- Get real-time access to case status
- See faster response times vs. email
- Find helpful links to the Knowledge Base
- Streamline and centralize business-critical communications
Our Customer Support team is comprised of experts with knowledge of not only BCC Software solutions, but of the postal ecosystem and USPS® regulations, as well.
Each Customer Support team member is USPS® Mailpiece Design Certified, the only mailpiece design certification program approved by the U.S. Postal Service®.
Customer Support is available from 8:00am EST to 7:00pm EST Monday through Friday.
(800) 624-5234 for technical support
(800) 453-3130 – Option 6 for finance
Professional Services
BCC Software is more than a software company – we are dedicated to delivering expertise to our customers when and how it’s convenient for them. Our seasoned Professional Services experts can work with you to ensure that you and your staff are fully up to speed on the ever-changing mailing industry, and help you maximize your use of BCC Software products and services.
Training
Our seasoned experts offer comprehensive training workshops and virtual express learning sessions that provide instruction appropriate to any level of software experience.
Data Marketing Services
With mailing costs, changing postal regulations, and pressure from competitors all on the rise, you need a trusted provider to deliver full-service data quality solutions — with fast turnarounds that won’t impede your productivity and low rates that pay for themselves quickly.
Our Data Marketing Services department is continually working to ensure the data quality services we provide – like list enhancement, Move Update technology, address standardization, and more – are enhancing our customer’s operations. To learn more about how you can take advantage of these services, or if you need assistance with your current solution, call our Technical Support team at (800) 624-5234.
