Leadership

Christopher O'Brien

President

Christopher is a senior leader with a strong background in mail and parcel processing automation. He spent the last 18 years with Quadient (formerly Neopost) in various leadership positions, including Vice President of Sales, President of US Mailing, Executive Vice President of Business Processing Automation, Executive Vice President of Parcel Solution Management for North America and Head of North America Business Process Automation.

Over the past several years, Christopher’s focus and success has been on assimilating software technologies from acquisitions and partnerships into existing core businesses, drawing on experiences Christopher obtained throughout his career. Known as a strong sales leader with the ability to adapt to various roles and business models, Christopher also understands the value that strong employee involvement/engagement brings to a business.

Chris Lien

Executive Vice President of Industry Affairs

Chris Lien led BCC Software for over a decade before transitioning to his current role with the company, and has been active in the mailing industry for over 25 years. During that time, he authored several software solutions utilizing Mail.dat for electronic auditing, distribution and logistics planning, palletization, and electronic postage payment. He has been heavily involved in industry associations such as the Association for Postal Commerce, Alliance of Nonprofit Mailers, Idealliance, and has previously served as Industry Chair of the Postmaster General’s Mailers Technical Advisory Committee (MTAC).

Chris has spoken at numerous conferences and events, such as the National Postal Forum, Mailcom, Graph Expo, and many Postal Customer Councils. He is a frequent author of industry articles related to address quality and has hosted many online webinars. Chris has been honored with numerous industry recognitions, including the 2016 Idealliance Donald A. Mumma Award, and most recently was inducted into the Soderstrom Society Class of 2017. Chris holds a Bachelor of Science degree in Computer Science from the University of Minnesota. Originally from northern Minnesota, Chris now lives in Rochester, New York with his wife Carla and their four children, on their 20-acre hobby farm. He is active in the local Boy Scout troop as the Troop Chaplain, serves as Evangelism Chair at their local Lutheran church, and enjoys astronomy and ballroom dancing.

Jim Mann

Vice President of Operations

Jim Mann has been with BCC Software since 1996, holding leadership roles in Customer Service, IT, Engineering, and Professional Services. Prior to working in the postal industry, Jim worked in the services, construction, and finance industries. Jim received an MBA from Saint John Fisher School of Business in 2005.

Jim has been married for 20 years and has two sons, who are 18 and 16 years old. His oldest son was the first boy born in Rochester, NY at the turn of the millennium! Jim and his wife are active with their sons’ travel hockey league, and have been able to visit Quebec City, Ottawa, Chicago, and the states of New Hampshire, Maine, Massachusetts, Detroit and all over Ontario, Canada.  When not busy at the office and traveling with his family for hockey, Jim is a runner, and has run many 5k and 10ks, and one marathon. You can also find Jim kayaking, boating, fishing, or working on home renovations.

Marcus Banks

Vice President of Sales

Marcus Banks is Vice President of Sales, delivering strategic leadership of the company’s sales functions while driving revenue growth and key account development. An accomplished executive with over 20 years of experience, he has demonstrated success in increasing top-line revenue, growing organizations, and applying strategic thought leadership to improve sales outcomes.

Prior to joining BCC Software, Marcus held senior sales leadership roles for Metrocall, Pitney-Bowes, and most recently WellSky. He holds a bachelor’s degree in Economics from Denison University and is most humbled by his receipt of an Honorary Doctorate of Divinity from St. Thomas Christian College.

Marcus and his wife reside in Kansas City, MO and are the proud parents of 4 children. He is an avid fan of football and baseball, and is the author of two nationally published books, both written through the lens of his faith.