Customer Support

What’s the foundation of BCC Software? Our customers.

For 40 years, our Customer Support team has been focused on ensuring our customers are benefiting from our postal software solutions. Why? Because our customers are the foundation of our business.

The “How Can We Help?” attitude of BCC Software extends beyond just a motto, and it’s more than a friendly demeanor. It means deeply understanding our customers, their needs, and the best ways to navigate the complex direct communications landscape.

Our Customer Support team is comprised of experts with a complex knowledge of not only BCC Software solutions, but of the mailstream and USPS® regulations as well. Each Customer Support team member is USPS Mailpiece Design Certified — the only mailpiece design certification program approved by the U.S. Postal Service®.

Professional Services

BCC Software is more than a software company – we are dedicated to delivering expertise to our customers when and how it’s convenient for them. Our seasoned Professional Services experts can work with you to ensure that you and your staff are fully up to speed on the ever-changing mailing industry, and help you maximize your use of BCC Software products and services.

Data Marketing Services

With mailing costs, changing postal regulations, and pressure from competitors all on the rise, you need a trusted provider to deliver full-service data quality solutions — with fast turnarounds that won’t impede your productivity, and low rates that pay for themselves quickly.

Our Data Marketing Services department is continually working to ensure the data quality services we provide – like list enhancement, Move Update technology, address standardization, and more – are enhancing our customer’s operations. To learn more about how you can take advantage of these services, or if you need assistance with your current solution, call our Technical Support team at 800.624.5234.

Financial Services

Do you have a billing question? Do you need help with your invoice? Our Finance team is available to assist you. Get in touch with them today by calling 800.453.3130 and choosing Option 6.

Get the Support You Need When You Need It

Industry Experts

Each Customer Support representative is USPS Mailpiece Design certified

Dedicated Service

Our Customer Support team is entirely U.S.-based and works from the BCC Software headquarters in Rochester, NY

Just a Call Away

Support is available Monday-Friday from 8:00am – 7:00pm EST