Responsibilities

1. Renewals Strategic Planning and Development 
   • Develop and implement strategic initiatives to improve renewals accuracy, efficiency, and compliance.
   • Analyze current renewals processes and systems to identify areas for improvement and cost-saving opportunities.
   • Develop and implement renewals strategies that align with company goals and customer needs.

2. Process Optimization
   • Establish and enforce best practices for renewals operations, including invoicing.
   • Lead efforts to streamline renewals workflows and integrate new technologies or systems.
   • Monitor key performance indicators (KPIs) to assess process effectiveness and implement necessary adjustments.

3. Team Leadership and Development
   • Manage and mentor a team of renewals specialists, providing guidance and support to enhance team performance.
   • Conduct training sessions to keep the team updated on procedures, systems and compliance requirements.
   • Foster a collaborative and high-performance work environment.

4. Customer Relations
   • Serve as a point of contact for complex renewals-related issues and disputes, resolving them promptly and effectively.
   • Work with customer support and sales teams to address renewals-related concerns and improve customer satisfaction.
   • Implement strategies to enhance client renewals experience and manage high-value accounts.

5. Financial Reporting and Analysis
   • Generate and present regular reports on renewals performance and revenue trends to senior management.
   • Conduct financial analysis to identify renewals discrepancies, revenue leakage, and process improvement opportunities.
   • Ensure accurate and timely integration of renewals data into the financial system.

6. Compliance and Risk Management
   • Ensure adherence to internal policies, industry standards, and regulatory requirements related to renewals practices.
   • Identify and mitigate risks associated with renewals processes, such as fraud, errors, and compliance issues.
   • Stay updated on industry trends and regulatory changes to maintain best practices in renewals.

7. System and Technology Management
   • Manage the implementation and maintenance of renewals system and software.
   • Collaborate with IT and system vendors to ensure the renewals system meets organizational needs and addresses technical issues.
   • Evaluate and recommend new technologies to enhance renewals processes and efficiencies.

Qualifications

• Bachelor’s degree in finance, Accounting, Business Administration, or a related field.
• At least 5 years of experience in renewals, finance, or accounting roles, with a minimum of 2 years in a managerial or strategic position.
• Strong analytical and problem-solving skills.
• Proficiency in renewals software and financial systems.
• Excellent leadership, communication, and interpersonal abilities.
• Comprehensive knowledge of renewals processes, financial regulations, and best practices.
• Ability to manage multiple priorities and work effectively.

Supervisory Responsibility

This position oversees the renewals team.

Work Location

This position is based at our Rochester, NY office and offers a hybrid work arrangement.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Position Type and Expected Hours of Work

This is a full-time position. Some flexibility in hours is allowed, but the employee must be available during the “core” work hours of Monday through Friday, 8:00 a.m. to 5:00 p.m. Additional hours including evening and weekend work may be required as job duties demand.

Compensation: $100,000 on target earnings

EEO Statement

BCC Software provides equal employment opportunity to all individuals regardless of age, race, color, creed, religion, ancestry, sex (including pregnancy, childbirth or related medical conditions), gender, sexual orientation, gender identity or expression (including transgender status), national origin, veteran or military status, marital status, genetic information, physical or mental disability, familial status, reproductive health decisions, status as a victim of domestic violence, or any other basis protected by applicable laws and regulations. Further, the company takes affirmative action to ensure that all applicants and employees are treated without regard to any of these characteristics during the application process and/or employment. Discrimination of any type will not be tolerated.