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Changes to BCC Software’s Transport Layer Security Support

March 03, 2020

In our continued effort and commitment to securing our software and services, BCC Software will be discontinuing support of Transport Layer Security (TLS) protocols TLS 1.0 and TLS 1.1, as well as any HTTP (non-SSL) connections on August 3rd, 2020. TLS is the protocol used to secure traffic over computer networks. We are providing this notification now to give you ample time to review, and if necessary, upgrade your systems to support TLS 1.2.

What This Means to You

This change means that all BCC Software websites and services using HTTP/HTTPS will require connections to use the TLS 1.2 protocol. After the change, BCC Software servers that require using the HTTPS protocol will block any traffic requests not using TLS 1.2. This includes our customer portal, documentation, and marketing sites.

To continue accessing these websites and services, you simply need to ensure that you are using recent web browsers and operating systems which all support TLS 1.2 by default. This means that BCC Software users connecting to our websites with the latest browsers should not be impacted by this change. However, if your browser or web services client software does not support TLS 1.2, your connections to BCC Software services will no longer work.

If you’re using our desktop applications (examples include BCC Mail Manager™ and BCC Bulk Mailer® products) or client libraries (examples include ZIPFOURce API and Integratec), you will need to download a newer version of your browser or upgrade your Operating System to ensure that the software continues to function. If you are utilizing custom software written directly against our web services, you will want to make sure that the client libraries used for connecting to BCC Software services use HTTPS and support TLS 1.2.

How to Verify if You Need a Change

There are many services you can use to verify if your browser or OS supports TLS 1.2 or above. For example, SSLLabs.com provides a free service for testing browsers and servers.

In addition, your browser also needs to be configured correctly. Instructions for configuring your preferred browser can be found here: https://www.comodo.com/e-commerce/ssl-certificates/tls-1-deprecation-browsers.php.

Additionally, we will be providing test services to customers who directly access our web services (Data Services (previously known as Infuse Services) and ZIPFOURce™ Web Services) for those customers to begin testing their integrations.

The following applications and services are impacted by this requirement:

  • BCC Software Websites (Customer Portal, PAF Management, Documentation, Marketing, Support)
  • BCC Bulk Mailer
  • BCC Mail Manager
  • Track N Trace®
  • GoData™
  • TagIt Pro
  • Integratec API Platform
  • ZIPFOURce™ API and Web Services
  • Data Services (previously known as Infuse Services)

What’s Next

This communication is a notice that we will be requiring TLS 1.2 as of August 3, 2020. Please take the time to update your systems now to ensure uninterrupted processing.

If you have any questions or need additional information, please contact Customer Support at support@bccsoftware.com or 800 624-5234.

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