With the continuing complexity and changes in the postal industry, like new regulations and increasing postal rates, mailing companies are looking for ways to grow revenue. BCC Software has numerous products and services to help companies reach their revenue goals. Sometimes the growth needed to reach our goals, or even surpass them, depends on our knowledge of how to use these products and services. BCC Software values the relationships we have developed with our customers over the years, and we see it more as a partnership. That is why we have embraced the “How can we help?” philosophy.

Since training needs differ from one company to the next, BCC Software offers educational services in many formats to meet your training needs. Choose the best option to point your company in a direction that helps meet, or exceed revenue goals.

Customer support 

Our Mailpiece Quality Certified team has repeatedly shown that they are the “best-in-class.” They can answer those “How To” questions quickly and keep your process moving. Customer Support can be reached via live telephone, online support, or through the BCC Software User Forums.

Express Learning Sessions

Express Learning Sessions (ELS) are a free series of online tutorials designed to optimize your BCC Mail Manager efficiency. ELS events offer high-impact training in a live, online environment. Sessions are brief (about an hour) and allow you to brush up on specific BCC Mail Manager features, without leaving your office.

LogIn Live 

Our intensive Classroom Workshops are hosted in our LogIn Live virtual classroom environment. These workshops are fully interactive, instructor-led classes that provide hands-on experience to quickly increase your knowledge.

On-site or customized workshops 

Looking for all the benefits of our acclaimed training without travel-related lost productivity? An expert can visit your business to conduct a workshop, as customized and focused as your needs require. We can also provide customized classroom workshops at our Rochester, NY facilities, or remotely using our LogIn Live format. Tell us what you want to learn!

Product configurations 

Need help with software installation and configurations, TaskMaster™ script building, or any other issue that might require live on-site assistance? An expert can be scheduled to come to your business and work with your team. Sometimes we can even work remotely with you from BCC Software’s Rochester, NY facilities.

Consulting services 

A consultant can help you develop mailing-related process improvements and quality control recommendations that can increase your efficiency.