Essential Functions

• Manage the Data Services product portfolio, including NCOA and Track N Trace®, ensuring product direction aligns with customer needs and market demand while continuously enhancing feature sets that deliver measurable value to users.
• Build and lead BCC Software’s new Omnichannel Services team by defining strategic goals, recruiting and mentoring staff, establishing performance metrics, and overseeing day-to-day operations to ensure successful delivery of services.
• Design and implement comprehensive customer enablement programs that support the setup and optimization of USPS mailing discounts and provide hands-on assistance with onboarding for Informed Delivery direct mail campaigns.
• Partner closely with Support and Sales teams to identify 1–2 high-potential team members who can serve in hybrid roles, bridging the gap between technical service delivery and frontline customer engagement during the growth phase of the program.
• Conduct ongoing research into competitor offerings, industry trends, and customer feedback to identify areas of opportunity and risk, driving continuous product and service improvement.
• Develop and execute strategies for expanding omnichannel capabilities, including exploring new service offerings, partnerships, and technologies that increase customer engagement and create additional revenue streams.
• Establish and nurture strategic relationships with key industry stakeholders, associations, and postal partners to ensure BCC Software remains informed, influential, and responsive to changes in the mailing and logistics landscape.
• Collaborate with internal product, engineering, marketing, and leadership teams to align omnichannel development initiatives with overall company objectives and market positioning.

Qualifications

• Bachelor’s degree in Marketing, Business Administration, or a related field.
• 3+ years of experience in product management, marketing, sales, or omnichannel marketing within a software or technology-drive environment.
• Demonstrated ability to develop and deliver customer-focused services and programs that drive engagement and business value.
• Strong leadership and team-building skills with experience managing cross-functional initiatives.
• Excellent communication, collaboration, and organizational skills, with the ability to work effectively across departments and with external partners.
• Strategic thinker with the ability to analyze market trends and translate insights into actionable product or service plans.
• Comfortable in an environment that requires adaptability, initiative, and a focus on results.

Supervisory Responsibility

This position does not have direct supervisory responsibilities at this time but will assume such duties in the future as the Omnichannel services team is established.

Location

Flexible work arrangements are available, including hybrid or fully remote options, based on the candidate’s location and subject to manager approval.

Travel

Occasional travel will be required for BCC headquarters in Rochester, NY, company events, tradeshows, or visits to customer sites.

Physical Requirements

The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of the job. This is primarily an office-based role with occasional travel. It requires extended periods of sitting, hand use for typing and writing, and the ability to communicate effectively both verbally and in writing. Occasional standing, walking, or bending may be required. The employee must be able to lift up to 10 pounds regularly and up to 25 pounds occasionally, which may include office supplies or small office equipment. Visual acuity is necessary for reading, writing, and computer work.

Expected Hours of Work

Some flexibility in hours is allowed, but the employee must be available during the “core” work hours of Monday through Friday, 8:00 a.m. to 5:00 p.m. Evening and weekend work may be required as job duties demand.

BCC Software provides equal employment opportunity to all individuals regardless of age, race, color, creed, religion, ancestry, sex (including pregnancy, childbirth or related medical conditions), gender, sexual orientation, gender identity or expression (including transgender status), national origin, veteran or military status, marital status, genetic information, physical or mental disability, familial status, reproductive health decisions, status as a victim of domestic violence, or any other basis protected by applicable laws and regulations. Further, the company takes affirmative action to ensure that all applicants and employees are treated without regard to any of these characteristics during the application process and/or employment. Discrimination of any type will not be tolerated.