Work with us.

Join our team

BCC Software is always on the lookout for motivated talent to add to our team. As the leader in the continuously changing postal and data quality industry, we're seeking creative and flexible people that are ready to help shape the future. We offer competitive salaries, benefits, and opportunities for growth and advancement.

Current Openings

Channel Sales Support Representative

The Channel Sales Support Representative plays an important role alongside the Strategic Channel Manager to ensure the success of BCC Software’s indirect sales partners. At the direction of the Strategic Channel Manager, they are responsible for interfacing with BCC Software dealers, partners, and their respective customers and prospects.

Customer Support Technician I

BCC Software’s suite of address quality, mailing preparation, and data quality services are relied on by some of the country’s biggest direct communications companies. If you are looking for a place where your ideas are heard, and you can make an immediate impact, BCC Software is the place for you. The Customer Support Technician I is responsible for the daily support functions including providing accurate and courteous software support to BCC Software customers.

Test Engineer II

Performs the planning, development, and execution of software product testing to verify the stability and use-ability of the product. Activities include the design and creation of test plans along with the construction of test cases and corresponding test procedures. Performs research and product analysis of input and output to verify that features and functionality are performing according to requirements and customer expectations. Works with Product Management, Software Engineers, Documentation, and Customer Support to resolve product functionality questions and issues.

Test Engineer II-Automation Specialist

Performs the planning, development, and execution of automated product testing to verify the stability and usability of the product. Activities include the development and maintenance of a standardized test automation framework. Work with the Quality Team to integrate manual tests into a centralized automation system. Performs research and analysis on current testing methods to improve and automate those methods. Works with Software Engineering teams to address testing considerations and issues.

Software Engineer II

Responsible for the design, implementation, support, and maintenance of source code for a software application or a subsystem of an application. Performs research, product design, system analysis, implementation of requirements, and change requests that affect their area of responsibility. Works with Quality Control, Documentation, and Customer Support to answer questions and issues concerning product functionality.

Technical Support Engineer I

The Level I TSE is responsible for providing level 1 support to BCC’s Enterprise Accounts. This individual will display a passion for technology and support with exceptional troubleshooting and interpersonal skills. While travel is limited, the TSE may need to act as a Professional Services Engineer with onsite engagements to perform setup, troubleshooting, and training as needed.

Key Account Manager

The Key Account Manager is responsible for building relationships with key accounts, renewing current business, and driving successful advancement of upsell/cross sell opportunities. They will ensure a unified approach is presented to the customer, enabling the development of key accounts and exceeding the customer’s expectations.

Account Executive

The Account Executive is responsible for identifying new prospects, developing relationships, and closing new business. This role is a true hunter in every sense. They must control and orchestrate an opportunity through the sales process to ensure a win to maximize revenue and profit. They will leverage experts such as Pre-Sales Engineers to provide the best possible solutions to customers. Account Executives must thrive on the thrill of the chase and that satisfaction that is felt when you win and close new business.

Marketing Technology Administrator

The Marketing Technology Administrator will be responsible for aligning marketing technology with the marketing strategy and business goals, helping to create an end-to-end integrated marketing technology stack. The Marketing Technology Administrator will manage existing marketing technology and guide the use of the right tools and software to attract and convert leads and acquire and retain customers.

Senior Software Engineer

This full stack developer is part of an Agile team in which they are expected to use their engineering skills to architect, design, prototype, code, test and document our technology and product offerings. As an Agile team member, this person will be passionately engaged, take ownership of their work, and collaborate with their team members to get the job done. They will continuously learn and grow their skills and their team’s by taking on a leadership role in technology and process advancement through mentoring others.

About BCC Software

What do we do?

BCC Software’s suite of address quality, mailing preparation, and data quality services are relied on by some of the country’s biggest direct communications companies.

BCC Software solutions are integration ready, and include API toolkits for custom integrations along with prebuilt connectors to many other software packages.

We complete the direct contact lifecycle with our comprehensive suite of data marketing services. BCC Software offers full service data management and campaign execution services, backed by data licensed from the USPS as well as a handful of carefully selected partners. We also offer mailpiece tracking and reporting to improve visibility into the mailstream and enabled timed multi-channel communications.

When were we founded?

BCC Software was founded in 1978. We're an established company with a track record of success. We power thousands of company’s outreach efforts with our innovative solutions that improve nearly 40 billion of the direct communications pieces sent in the U.S. each year.

We enjoy the stability of an established customer base that gives us the freedom to innovate. We like to think of ourselves as a 40 year old start-up.

Where is the company located?

We innovate daily at 75 Josons Drive, Rochester, NY 14623.

Employee stories

BCC Software is a collaborative workplace where careers and friendships grow. We work, play, innovate, inspire, and solve the challenges of tomorrow together. We believe in promoting from within and making sure our talent is top notch. Some of our employees have spent an entire career here, we think that's a good thing.

George Vaisey
Director of Professional Services

A summer job turned into a career.

George joined the Customer Support team in 1996 and is now Director of Professional Services. After Customer Support, George moved on to Pre-sales Support, helping companies understand our solutions and technology and how they could drive automation and provide better ROI. He then formed our Professional Services team and has traveled the country providing our customers and industry leaders with training, consulting, and implementation services. Now George works with our Enterprise Support team handling post-sale services such as training, and as a team lead to support our newest technology and largest customers.

Asked about his experience with BCC Software, George says “Starting off in Customer Support allowed me to gain valuable insight and skills to troubleshoot customer needs, improved my people skills, and allowed me to continue expanding my knowledge about our technology and the mailing industry. Working at BCC was supposed to be a summer job but has turned into a career. I’ve grown personally and professionally into the person I am today.”

Sharon Chaffee
Customer Support Technician I

Be a human.

Having been in Customer Support for five years, Sharon still loves her job because it’s “a new experience every day.”

“There are a number of reasons that I love my job here. I get to work with some of the greatest people I know – in my own department and throughout the company.” She adds, “I love our customers. They’re industry savvy and willing to share their knowledge.”

“I also really like the fact that BCC Software is a Human Support company – when our customers call they speak to a human being. I like being one of those humans!”

“I guess it boils down to people. The people inside the walls who all support and care about each other. And the people outside to whom we not only provide service to, but who we get to develop relationships with. Customers know our names and stories and share their own stories with us. BCC Software still believes that people come first!”

Brian Knapp
Test Engineer II

Sometimes you’ll forget this is your job.

Brian’s made the most of his four years with BCC Software. After starting with the company in 2014 as a Customer Support Technician Level 1, he moved to Quality Assurance in the Software Engineering Department and was promoted to a Test Specialist Level II in 2017, after which he became Team Leader of the Data Quality team. That’s a whole lotta movin’ and shakin’ going on.

And that’s what opportunity means at BCC Software. If you have a vision for your future, and the skills to back it up, we want you to spread your wings. We want our employees to succeed and grow their knowledge and careers.

When asked his thoughts on his time at BCC Software Brian said, “It’s a place that has treated me as a teammate rather than a subordinate. I’ve been empowered to broaden my horizons and learn new skills. I’ve enjoyed working with everyone so much that sometimes I forget this is a job.”

You
Your future

Let’s do this.

We’re looking for passionate people to join our team and contribute to building our vision for the future of the industry. If you’re a talented professional looking for the freedom to solve the challenges of tomorrow while enjoying the security that a successful, 40-year-old company can provide, we would love to hear from you.

Apply now

Benefits

In addition to a dynamic work environment, growth opportunities, and great culture, we offer outstanding benefits. Direct hires have immediate benefits eligibility.

Our benefits package includes:

  • Three company sponsored health plans to choose from
  • Dental and vision benefits
  • Flexible spending accounts (FSA)
  • Health reimbursement account (HRA) for those that choose a high deductible health plan
  • Company paid disability and life insurance, with the option to add additional coverage
  • 401k with immediate company match
  • Paid time off, plus company paid holidays
  • Employee assistance program (EAP)

Other perks include:

  • Active social committee that plans regular company events inside and outside of the office
  • Collaborative culture that embraces new ideas
  • Business casual work environment
  • Professional training and development opportunities
  • Career paths with room for advancement

Apply now

We’re looking for passionate people to join our team and contribute to building our vision for the future of the industry. If you’re a talented professional looking for the freedom to solve the challenges of tomorrow while enjoying the security that a successful, 40-year-old company can provide, we would love to hear from you.

Apply now
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