BCC Software is always on the lookout for motivated talent to add to our team. As the leader in the continuously changing postal and data quality industry, we're seeking creative and flexible people that are ready to help shape the future. If you’re a professional looking to make a meaningful impact while enjoying the stability and security of a long-standing company, we’d like to chat with you! We offer competitive salaries, benefits, and opportunities for growth and advancement.
BCC Software is an established, Rochester, NY-based company with a track record of success. We power thousands of company’s outreach efforts with our innovative solutions that improve nearly 40 billion of the direct communications pieces sent in the U.S. each year.
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Technical Support Specialist I
The Technical Support Specialist I is responsible for daily support functions, including accurately troubleshooting software and hardware issues and providing consulting to customers via phone and email based on industry standards.
Benefits
In addition to a dynamic work environment, growth opportunities, and great culture, we offer outstanding benefits. Direct hires have immediate benefits eligibility.
Our benefits package includes:
- Three company sponsored Health Plans to choose from
- Dental and Vision benefits
- Flexible Spending Account (FSA)
- Health Savings Account (HSA) for those that choose a High Deductible Health Plan
- Company paid Life and Accident Insurance, with the option to add additional coverage
- Company paid Enhanced Short-Term Disability and Long-Term Disability
- 401(k) is fully vested from day one, with a discretionary company match
- Paid Time Off, plus Company Paid Holidays
- Employee Assistance Program (EAP)
Other perks include:
- Employee Engagement initiatives such as company lunches, team-building events, and in-person collaboration opportunities.
- Opportunities to give back to the community through volunteering and other activities.
- Hybrid-work model for local employees and fully remote model for non-local employees.
- Flexibility, work-life balance, and fun
- Collaborative culture that embraces new ideas
- Casual work environment
- Professional development opportunities through our formal mentorship program
- Career paths with room for advancement
- Free snacks in our Rochester office
Join our team and embark on an exciting career journey with BCC Software
Explore our Careers page to discover the various opportunities available across different departments.
Whether you're a software developer, marketing specialist, or customer support expert, we offer a collaborative and dynamic work environment where you can thrive and grow.
