Here's what our customers have to say about BCC Software
Customer Testimonials
7 Videos
It’s a relief to finally make the move to our new software. The transition was seamless, and we are very happy with our purchase of BCC Mail Manager Full Service and our decision to partner with BCC Software.
Alanna Jacob, Coffey Communications
Neither our production volumes, or our customers could be adversely impacted by our move to a new postal software.
Todd Stoker, Anderson Direct & Digital
After sixteen years with your competitor’s software I was very nervous in switching software. However, when I reached out to your support team it all came together very quickly. The ease of use of BCC Mail Manager Full Service and the outstanding technical support really made our experience with BCC Software a success. — Customer’s Developer
Fortune 500 Transactional Mailer
Some jobs that we’re running already, they’re running faster than they’ve ever run, so the efficiency is there.
Marty Bowie, Security Finance
If you are a BCC Mail Manager user, the commands make sense. It’s not a programming language, it’s the same kind of words that you’d use running a presort or anything else in BCC Mail Manager, just in a scripted-kind of fashion. Don’t be afraid – just try it and the more you use it, the more you’re going to like it.
We started to get some customers that sent in files the same way every week, and that gave us the courage to say ‘let’s automate’ and see if we could save time. We started playing with TaskMaster and found out how easy it was to use. The more we used it, the more we were impressed with it. It can do anything.
Jerry Eiler, Ripon Printers
We’re really pleased. Switching to BCC Software was the right decision.
Kerry Gradel, PJ Green
…our data-processing team had no problems setting up Track N Trace. Once you know BCC Mail Manager, it’s easy.
Natalie Bisnow, Dayton Mailing Services
We knew we could expect a certain level of commitment, but it was still more than we expected. For instance, we knew we were going to have weekly conference calls [during the transition phase], but when BCC people would also just call unexpectedly to see how we were doing, it was surprising. We appreciated that.
Rick Kropski, SVP Logistics & Supply Chain, Arandell Corporation
They are always available and they seem to go out of their way to help. I am encouraged by our relationship and hope we can be partners for years to come.
Ken Miller, Lee Enterprises
Any challenges we encountered in the switch to using the Intelligent Mail® barcode were resolved with the help of BCC Software’s comprehensive customer support system. Their forums are really helpful—I can troubleshoot most of my problems on my own. The customer-exclusive online user forums offer peer-to-peer guidance and a 24/7 resource. I usually don’t call tech support unless I’m really stuck; and when I am, they’re always able to help.
Natalie Bisnow, Dayton Mailing Services
…everyone at BCC Software was very responsive to our needs and helpful.
I appreciate getting the same level of service from BCC Software that we preach and provide to our customers. Everyone that we have dealt with has been exceptional, both in their availability, and expertise.
Todd Stoker, Anderson Direct & Digital
After sixteen years with your competitor’s software I was very nervous in switching software. However, when I reached out to your support team it all came together very quickly. The ease of use of BCC Mail Manager Full Service and the outstanding technical support really made our experience with BCC Software a success. — Customer’s Developer
Fortune 500 Transactional Mailer
I love that the NCOALink® and Suppression Services are linked into the BCC Mail Manager Full Service software to offer us one integrated solution.
Todd Stoker, Anderson Direct & Digital
When BCC Software came in and did their presentation, [our reaction was] ‘Wow, OK – this is it’. We saw right away that the software would be easier to deal with, and that the transition from our other software to BCC would go very smoothly.
Rick Kropski, Arandell Corporation
PJ Green was rewarded with a long-term mailing technology partner with BCC Software. We had a smooth transition to BCC Mail Manager Full Service. The software fully supports Full Service Intelligent Mail® barcode, Mail.dat, palletization, job-automation, Move Update services, and more.
PJ Green, Inc
The reseller site takes the tracking out of my hands, so the customer can get their information directly. The site is also user-friendly, so customers have had no issues logging in and viewing their reports on demand. For a more hands-off approach, Track N Trace allows us to set up customer/project-specific automated reporting at scheduled intervals. This allows our customers to automatically receive scheduled reports immediately after Track N Trace processes the USPS® scans. This reporting has been invaluable in helping our customers hit their in-home dates.
Natalie Bisnow, Dayton Mailing Services
Your PostalOne!® files are perfect. The TaskMaster enhancements have been and enormous help to our operation.
Michelle Hilston, Consolidated Solutions
Automated workflows using Full Service and TaskMaster have enabled us to quickly process and deliver mailing databases to our printer customers. Customers have commented that besides delivering mailing databases faster, we are also more reliable and repeated than other vendors. We credit BCC Mail Manager Full Service and TaskMaster for this.
Michael Libby, Owner, Perinton Publishing
It actually came down to BCC Software and one other vendor, and when we were doing demos of both of them, BCC Software clearly had more functionality. It’s very robust software. There’s a lot of power there.
Marty Bowie, Security Finance
“We used to take 5 days to submit a stage II test. After purchasing BCC Mail Manager Full Service with the NCOALink EU option the process was submitted within only a few hours.”
— Customer’ Developer
“On average the benchmarking demonstrated a 5-8% uplift in 5 digit sortation in favor of BCC Mail Manager Full Service. The speed for PAVE, CASS, and NCOALink processing was vastly superior when using BCC Mail Manager Full Service.”
— Buyer’s Analysis
Fortune 500 Transactional Mailer
The power and flexibility of our BCC Mail Manager Full Service software allows for a smooth transition to the most integrated workflows. Before, our team had to use an entire suite of software programs to accomplish almost all of what we can now achieve in BCC Mail Manager Full Service.
Alanna Jacob, Coffey Comunications
We have become in many ways an extension of our customers – they want us to suggest new ways for them to get better results. Doing that saves them money, and of course helps us keep them as clients.
Rick Kropski, Arandell Corporation
Results- Lee Enterprises has saved thousands of dollars using BCC Mail Manager as well as the confidence that BCC’s support will respond quickly.
Lee Enterprises
TaskMaster not only provides us with a huge time saving, but also a level of accuracy that we’d never have in a manual mode.
Jerry Eiler, Ripon Printing
Cut my overall data processing time in half.
Michael Libby, Owner Perinton Publishing
Results- Security Finance is delighted with the transition to BCC Mail Manager Full Service, as they expect to see a full return on their investment within a year.
Security Finance
Our last NCOALink product provided only 18 months of data. With BCC Mail Manager Full Service we get 48 months of data for a lower price.
Todd Stoker, Anderson Direct & Digital
Cost savings of 3 cents per piece—saving approximately $10 – $12 million per year.
Fortune 500 Transactional Mailer
I found (after executing my strategy) that I could save about 166 man-hours of labor per operator per year. At $50 per hour for salary, benefits, and overhead costs, that’s over $8,000 annually per data operator in savings.
Michael Libby, Owner Perinton Publishing
Data Marketing Services has been great with BCC Software… It helps everyone avoid hassles with the Post Office. With the new Move Update requirements handed down by the Postal Service™, BCC Software’s option for NCOALink® Flat Rate FSP—providing a year of USPS® address correction processing—was too good to pass up.
Kerry Gradel, PJ Green
